FAQ's

The Snowball Express team understand that if travel restrictions change you may not be able to travel on our services as you had planned. Refer to our Terms and Conditions for further details.

See our Terms & Conditions.

• A change of travel date and or service (transfers) requires a minimum of 48 hours’ notice from the original travel date and time.
• Any changes made to your booking, will incur a $15 administrative fee.
• No refunds or no transfers on tickets purchased under a PROMO CODE.

IMPORTANT - If your booking was made through an agent, you must contact your agent to make any changes.

Our system is unable to allow open ended ticket purchases. If you are unsure of your return date we advise you to book a one way forward journey to begin with.

A discount applies to bookings of 10 adults and over. You can make the booking as normal on our website and it will automatically work out the discount for you.

When you complete your online booking you will automatically receive an email with you ticket and all information regarding your travel. We recommend you check all details and read the terms and conditions straight away.

This is the fee charged per person when travelling to Mt Hotham, which we collect on their behalf:

As per Mt Hotham website:
www.mthotham.com.au/plan-my-trip/travel-to-hotham/resort-entry/

2 suitcases, 1 pair of skis/board and 1 pair of boots per person. Additional luggage needs to be pre-arranged by ringing our office.

We do take freight for a fee depending on the day and service. Please call the reservation centre on 03 5752 1333 to arrange.

You can cancel your ticket but there are conditions, which are as follows:

• Cancellation more than 14 days prior to departure – 50% of fare refunded. No refund if changes to the booking have been made prior to cancellation.
• Cancellation less than 14 days prior to departure – no refund.
• In the event of a No Show, any fare paid will be forfeited.
• In the event of cancellation of a service, the option will be given for a full refund or transfer the booking (of equal or lesser value) to an alternative date within the current snow season.
• No refunds or no transfers on tickets purchased under a PROMO CODE.

IMPORTANT - If your booking was made through an agent, you must contact your agent to make any changes.

No, Snowball Express tickets are valid for current season only. Failure to use your ticket in the current season makes it null and void.

Purchase tickets online:

Book TICKETS

Or, through our agents:

Hoys Skis
1800 GO SNOW

Hoys Harrietville Ski Centre
03 5759 2658

Hoys Mt Hotham Ski Shop
03 5759 3221

Hoys @ Jack Frost
03 5759 3889

Hoys Dinner Plain Ski Shop
03 5159 6339

Hotham Holidays
1800 HOTHAM

Bright Escapes
03 5755 2275

Please go to www.visitdinnerplain.com.au for timetables and fares

If there are fewer than 3 lifts operating at Mt Hotham due to lack of snow, two days prior to travel, you can elect to either postpone your booking (tickets valid for current season only) or cancel your booking and receive a full refund less a 25% administration fee per booking.

Please refer to the official Lift Status on the Mt Hotham website, www.mthotham.com.au.

Unfortunately, our coach and driver are under strict time restrictions and as such cannot wait for passengers should your plane be delayed.

If you suspect your plane may be delayed prior to departure please call our office to advise us. It is also recommended that as soon as you land at Melbourne Airport, to have your mobile phone switched on, as the driver has a list of all passenger’s mobile numbers for that coach departure.

However, should your plane arrive when our coach is ready to leave, you will need to contact our office and organise to catch the next available coach.

Due to the nature of road travel we cannot guarantee that there will be a meal stop. However, if the coach is running on time there will be a brief break of 15 – 30 minutes in Myrtleford.

In order to run efficiently we may use differing size buses or coaches depending on the volume of passenger bookings. If the coach/bus has no restroom our driver will make regular comfort stops.

• On occasion we may utilise a connection with Falls Creek Coaches for the Melbourne to Myrtleford leg of the journey (and reverse). Please ask your driver for further details or check with our office.
• Passengers travelling to Dinner Plain disembark at Hotham Tourist Lounge to catch the next available Dinner Plain shuttle bus.
• Passengers departing from Dinner Plain take the Dinner Plain shuttle bus to Hotham Tourist Lounge and transfer to the Snowball Express bus.
• In the event of mechanical breakdowns.
• Other unforeseen circumstances unbeknown to us.

The Snowball Express stops at the following:

Melbourne City
Coach departs Southern Cross Station Coach Terminal from Bus Bay number 56 or 57, formally called Spencer Street Station, facilities include under cover bus bays/lockers/toilets.

Melbourne Airport
Please note recent changes to Melbourne Airport
Pick up/drop off is now at T4 Transport Hub - Please see important information.

Our driver is unable to leave coach at any time. Please keep your mobile phone on in case our driver needs to contact you. Your flight must arrive, at minimum, 45 minutes before the coach departure time.

Myrtleford
Coach departs near the Myrtleford Post Office at the V-Line Bus Stop located on The Great Alpine Road (stop/change over for Falls Creek Coach Service).

Bright
Coach departs out the front of the Alpine Hotel at the V-Line Bus Stop near the main round-a-bout.

Harrietville
Coach departs from Hoys A Frame Ski Shop. Only stop that provides security car parking. Harrietville is located on the base of the mountain – it is NOT on Mt Hotham, 1 hour drive up the mountain.

Hotham Tourist Lounge
Central location of Mt Hotham. Undercover waiting area, passengers travelling to Dinner Plain disembark at Hotham Tourist Lounge for shuttle bus transport to Dinner Plain.

Arlberg
For passengers arriving and departing staying at Arlberg, Fountains, Alpine Haven, 1750 and Razorback.

Spiral Stairs
For passengers arriving and departing for Spiral Stairs, Blue Ribbon, Apea, Ormond, Aardvark and University Ski Lodges.

Big D
Located near the General Store. For passengers arriving and departing from the northern end of the Davenport Village such as Kalyna, Koomerang, Asgaard, Tantani and Karnulurra Ski Lodges and the Pearse Apartments.

Jack Frost
The central stop for the Davenport Village which includes all lodges except the ones named above and below and the commercial apartments of Karoondah, Sun, Rangers and Lachen.

Langi Taan
The southern stop for Lodges including Langi-Taan, Rodondo, Tanderra, Ettamogah, Nindethana, Eiger, Eumarellah, The Lodge, Vagabond and Bembooka Ski Lodges. This is also the place to get off if staying in Moritz Apartments.

Dinner Plain
The inbound bus drops off at Horseshoe Circle, Cnr Big Muster Drive & Halter Lane, Cnr Big Muster Drive & Cuff ‘N’ Collar Lane, Cnr Big Muster Drive & Horsehair Lane and Onsen Retreat and Spa. The outbound bus only departs from Onsen Retreat and Spa.

For feedback please email office@alpinespirit.com.au. Based on the nature of the feedback being made, Alpine Spirit Coaches will determine the response and timing.

Please understand that any rude and/or abusive emails will be deleted with no further action taken. Complaints placed on social media will not be answered or addressed – just deleted. We are here to help and are happy to assist you via the appropriate course.